WebEx Small Business Portal

Designed in 2009

At Cisco Webex, I worked on designing and developing the Webex Small Business Portal, a user-friendly platform tailored specifically for small business customers. The goal was to simplify access to Webex’s video conferencing and collaboration tools, enabling even users with limited technical expertise to manage their accounts and services efficiently.

I collaborated with product managers, engineers, and UX researchers to create a streamlined interface that guided users through onboarding, subscription management, and troubleshooting. The design focused on providing an intuitive user experience while supporting the scalability of Webex’s growing customer base.

A key achievement of this project was the creation of a system that balanced functionality and simplicity, ensuring that small businesses could easily access Webex’s powerful collaboration tools without unnecessary complexity. This project improved the overall user experience and helped drive adoption of Webex in the small business market.